What is Quality Management?

Quality Management Definition

Quality management is the process of making sure that all procedures, tasks, and activities are met to cultivate the level of necessary safety concerns and perfection, or quality. Organizations will create a “quality” plan and control, to ensure that all aspects of a product are safe and meet all guidelines set forth by the governing bodies that are included in the creation and deployment of a product.

What is a Quality Management


What are the quality management principles?

The quality management principles are:

  • Engagement of people
  • Customer focus
  • Leadership
  • Process approach
  • Improvement
  • Evidence-based decision making
  • Relationship management

*Source: https://www.qmsuk.com/iso-standards/iso-9001/iso-9001-principles

How do companies benefit using a quality management system?

A quality management system enables companies to carry out processes in a systematic manner and adopt a culture of continuous improvement. It also helps companies meet regulatory requirements and achieve their customer satisfaction and revenue goals

What teams, or staff are typically included in the quality management process?

Key stakeholders across the entire organization are typically involved in the quality management process. This includes:

  • Quality assurance/regulatory affairs
  • Documentation control
  • Senior management
  • Human resources
  • IT
  • Engineering
  • Customer service
  • Manufacturing/production


Everything you need to know about quality management system software.