Issue
Management

Closed-Loop Issue Management
Speeds Resolution

DRIVE CONTINUOUS IMPROVEMENT

Issue Management Flowchart

During rapid development cycles, resolving product issues correctly is key to successful product launches. With Arena’s issue management software, Arena Tickets, you can track all your product issues and enhancements as tickets related to the product record.

Arena PLM and QMS solutions offer issue management software to help you capture, assign, track, and link tickets to affected product records, quality process actions, project plans, requirements, and engineering changes. This enhances product quality, speeds innovation, and increases profitability.

ENHANCED VISIBILITY IMPROVES ISSUE RESOLUTION

Arena Tickets provides a single, unified solution where you capture and resolve issues that are always connected to the related products, projects, requirements, and quality records. This visibility enables enhanced collaboration, transparency, and improvement. Arena Solutions helps your product teams achieve their goals.

Development Teams icon

NEW PRODUCT
DEVELOPMENT

teams eliminate the use of siloed tools to track and resolve issues

Product Teams icon

PRODUCT
TEAMS

around the world can resolve issues and drive enhancements

Cross-Functional Teams icon

CROSS-FUNCTIONAL TEAMS

can submit, track, and collaborate on any ticket at any time

Sustaining Dev Teams icon

SUSTAINING
DEVELOPMENT TEAMS

can prioritize and resolve issues to avoid costly errors or delays

supply chain partners icon

SUPPLY CHAIN PARTNERS

can collaborate around issues 24/7 to speed launches

Executive Icon

EXECUTIVE MANAGEMENT

teams have enhanced visibility to make better decisions

IMPROVE YOUR PRODUCT QUALITY

Arena’s issue management software connects development to continuous improvement processes. Managing issues and enhancement tickets in a single system, with links to affected product design records, eliminates confusion and resolution delays.

SPEEDS
PRODUCT LAUNCHES

  • Provides cross-functional team visibility with assignments, priority, status, and other critical details
  • Enables teams to easily confirm designs, adjust plans, and resolve issues fast

REDUCES EARLY PRODUCTION COSTS

  • Helps you identify, track, and resolve issues before volume production runs begin
  • Enables confirmation of ticket resolution with link to related engineering change orders

ACCELERATES
RESOLUTION

  • Creates a complete history of issues, defects, and enhancements
  • Links all tickets to the product and ensures consideration in the next design revision

Read the “4 Steps to Better Products & Processes” article.

CONNECTED ISSUE MANAGEMENT FOR YOUR TEAMS

Engineering Team Discussing Issues

Arena Tickets provides collaborative, closed-loop issue management. With Tickets, issue management across engineering teams is fast and orderly. Your entire product team—software, hardware, electrical, and firmware—can manage and collaborate on product issues and enhancements with confidence.

“Before Arena, we had a very hard time tracking certain questions and issues that would arise during the R&D period of product development. With Arena, we can document and retrace every stage of development leaving no unanswered questions during an otherwise critical stage of business.”

Danny Dosier  Senior Buyer, RGB Spectrum

JOIN THESE INNOVATIVE CUSTOMERS

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