What is ISO 9000?

ISO 9000 Definition

ISO 9000 is a series of international standards on quality management and assurance developed to help organizations document the required elements to maintain an efficient quality management system (QMS). The ISO 9000 standard provides guidelines intended to increase business efficiency and customer satisfaction.

What is ISO 9000

Additional Information

The ISO 9000 series is made up of 7 quality management principles. They include the following:

  1. Customer focus: Because organizations rely on their customers, they should strive to understand their needs, meet their requirements and exceed their expectations.
  2. Leadership: Leaders of the organization establish unity of purpose, direction and create an environment in which individuals are actively engaged achieving the organization’s quality objectives.
  3. Engagement of people: To improve the organization’s ability to create and deliver value, all levels of the organization needs competent, empowered and engaged individuals.
  4. Process approach: Consistent results are more easily achieved when activities are managed through processes.
  5. Improvement: Successful organizations should always place a focus on improving.
  6. Evidence-based decision making: Desired results are more likely when decisions are based on the analysis of data and information.
  7. Relationship management: An organization should manage its relationships with interested parties (suppliers, contractors, service providers) in order to maintain long lasting success.

* Source: https://www.iso.org/files/live/sites/isoorg/files/store/en/PUB100080.pdf

FAQs

Why is ISO 9000 important?

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What's the difference between ISO 9000 and ISO 9001?

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