The ISO 9000 series is made up of 7 quality management principles. They include the following:
- Customer focus: Because organizations rely on their customers, they should strive to understand their needs, meet their requirements and exceed their expectations.
- Leadership: Leaders of the organization establish unity of purpose, direction and create an environment in which individuals are actively engaged achieving the organization’s quality objectives.
- Engagement of people: To improve the organization’s ability to create and deliver value, all levels of the organization needs competent, empowered and engaged individuals.
- Process approach: Consistent results are more easily achieved when activities are managed through processes.
- Improvement: Successful organizations should always place a focus on improving.
- Evidence-based decision making: Desired results are more likely when decisions are based on the analysis of data and information.
- Relationship management: An organization should manage its relationships with interested parties (suppliers, contractors, service providers) in order to maintain long lasting success.
* Source: https://www.iso.org/files/live/sites/isoorg/files/store/en/PUB100080.pdf