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Meeting Global Product Development Needs Across Europe

Arena European CustomersOver the past year, many manufacturers struggled to deliver great products due to disruptions caused by the COVID-19 pandemic. As product teams and supply chains became more dispersed, the deficiencies of manual paper-based systems and antiquated on-premises software applications came to light—causing companies to deal with production errors, customer complaints, product delays, and other costly issues. To overcome these obstacles and meet their new product development and introduction (NPDI) goals, manufacturers across the globe are making the transition to cloud-based product lifecycle management (PLM) and quality management system (QMS) platforms.

As more and more European manufacturers embrace the Cloud and look to adopt software-as-a-service (SaaS) solutions as part of their digital transformation journey, Arena is committed to expanding its sales, customer success, and support staff across the EU to help companies maximize their PLM and QMS investments.

Simplifying Digital Transformation 
Product manufacturers and suppliers must be prepared to operate across multiple geographies and time zones if they want to expand their business to new markets. Cloud-based SaaS solutions like Arena PLM and Arena QMS enable teams to work across multiple locations around the world using a single source of truth. By creating a persistent digital thread, the platforms eliminate individual silos and process challenges across the entire value chain—enabling companies to innovate rapidly and gain a competitive edge.

Enhancing the User Experience Through Local Support
Obtaining support from some software vendors can be a challenge, especially if the software is sold and supported outside your own country. Time zone differences make it difficult to reach a live representative, resulting in lost time as you seek resolution to your questions or issues.

Direct Customer SupportBy expanding its presence across the European market, Arena will provide customers the necessary support and resources in their local time zones and native languages. Customers will be able to connect with native speakers that have industry-domain knowledge and best-practice expertise.

Companies looking to leverage Arena’s applications will also benefit from having local customer success teams that can assist them as they move from software evaluation through selection and beyond implementation.

European companies will also enjoy a better user experience with locally hosted PLM and QMS platforms, as well as the localisation of user interfaces, websites, educational resources, and other tools into several different languages.

“Europe has diverse and fast-growing manufacturing companies that are accelerating innovation by leveraging SaaS solutions to drive digital transformation,” said Paul Byfleet, VP of Arena, a PTC Business. “Our European customers will benefit from Arena’s cloud-based PLM and QMS solutions with increased local support to remove barriers and streamline product development and supply chain collaboration.”

Reducing Total Cost of Ownership
In addition to addressing manufacturers’ product development and software support needs, Arena’s SaaS delivery model offers a lower initial cost of ownership (ICO) and lower total cost of ownership (TCO). Companies can avoid on-premises hardware, network, and IT infrastructure investments along with large capital expenditures.

SaaS allows you to pay as you go and eliminates software installation and complexities by allowing users to access applications from web browsers anytime and anywhere. It also provides continuous updates to the application, eliminating expensive upgrades and consulting engagements.

What’s Next?
PTC has super-charged Arena’s growth with greater investments in research, development, and staffing. As we head into 2022, we will increase our commitment and staffing in EMEA, starting with the U.K. and Germany, followed by France at the beginning of 2022. Arena has helped over 1,400 companies speed their digital transformation and deliver innovative products to market. To learn how we can help you, read how to break down barriers to product innovation.