How Companies Use Arena Scribe for Connected Product Collaboration

Have you ever spent countless hours sifting through Slack messages, Microsoft Teams chats, or meeting transcripts to locate product feedback? You’re not alone. Many organizations face this challenge when they rely on these collaboration tools for exchanging product information.

The allure of collaboration apps is clear in today’s remote work environment. They provide teams with the flexibility to communicate in various settings, whether it’s quick chats in the home office or text exchanges while on the move. The ability to connect anytime and anywhere is immensely valuable, but it can be problematic when these interactions get lost or overlooked, ultimately impeding product development.

AVOIDING SOCIAL COLLABORATION PITFALLS IN PRODUCT DEVELOPMENT

One major limitation of collaboration apps for product development communication is their lack of integration with the product record, which encompasses parts, bills of materials (BOMs), drawings, specifications, supplier lists, and quality documentation. Additionally, the apps are not linked to the engineering change process. Managing numerous changes through disjointed team conversations becomes cumbersome. It is nearly impossible to pinpoint the latest information or to connect specific changes with the individuals discussing them. This fragmentation leaves companies vulnerable to miscommunications and manufacturing errors as they strive to introduce new products to market.

To gain better control of the product record and enhance team-wide communication, leading manufacturing companies are adopting cloud product lifecycle management (PLM) and quality management system (QMS) solutions. These systems offer a single source of truth for globally dispersed teams to access product designs and participate in formal change reviews. With centralized and revision-controlled product information, there is less room for confusion and errors.

ARENA INFUSES SOCIAL COLLABORATION INTO PLM AND QMS

Even as product teams and supply chain partners embrace Cloud PLM and QMS, they still value the flexibility of having informal conversations during product development. The ability to openly discuss concerns and continually exchange ideas leads to better decision-making. It also fosters innovation and agility. Arena by PTC addresses this need by integrating a secure chat platform called Scribe into its cloud-native PLM and QMS solutions.

Arena Scribe provides an efficient workspace for informal, day-to-day product discussions. By connecting these discussions directly to product development and quality processes, the platform helps teams maintain visibility and prioritize pressing issues. Nothing slips through the cracks.

Key benefits of Arena Scribe include:

• Promotes Continuous Improvement: Teams have a central place for contributing ideas and solutions. All interactions are documented, accessible, and directly tied to the product record, driving continuous improvement.
• Enhances Team Efficiency: An intuitive chat interface eliminates the need for extensive training. Team members can quickly get on board and converse anytime, anywhere. This frequent, real-time collaboration helps boost productivity and accelerate time to market.
• Reduces Unnecessary Costs: All communications are recorded in context with the product record, minimizing errors that lead to costly scrap and rework.
• Keeps Supply Chain Partners Engaged: Product teams can invite design and manufacturing partners to participate in discussions and lend their expertise. This proactive, cross-functional knowledge sharing helps drive down costs and improve product quality.

HOW KORNIT DIGITAL ENHANCED SUPPLIER COMMUNICATION WITH ARENA SCRIBE

Arena Scribe has been a game-changer for Kornit Digital, a leading provider of digital printing solutions. Initially, Kornit lacked a dedicated PLM solution, making it difficult to maintain complete control of their BOMs and efficiently execute engineering changes. Email correspondence with supply chain partners created information silos that led to bottlenecks in the product development process.

After integrating Arena PLM and Scribe into their workflow, Kornit enhanced supply chain collaboration, reduced errors, and increased operational efficiency. This transformation enables them to deliver their next-generation printers faster and gain a competitive advantage.

“Since implementing Arena, we’ve reduced our ECO cycle time. Our suppliers appreciate the ability to review and retrieve information directly from a single, trusted source. We are no longer held back by manual or siloed processes.”
—Liran Vaintrov, PLM Business Analyst, Kornit Digital

EMPOWER YOUR TEAMS TO STAY CONNECTED

In today’s volatile environment, continuous collaboration is key to driving innovation. Arena Scribe is instrumental in helping product teams and supply chain partners stay engaged and proactive, ensuring they work collectively to solve problems and deliver better products faster.

Join our community of innovators who are staying connected with Scribe. Read this solution brief to learn more.