What is Issue Management Software?

Issue Management Software Definition

Issue management software enables companies to quickly identify and resolve problems that occur throughout the product lifecycle and drive continuous improvement. Examples of common issues include product failures, software bugs, part shortages, and customer complaints. Having a digital system in place allows for the proper identification, tracking, and analysis of problems. It also provides an efficient system to implement and manage corrective and preventive actions (CAPAs). Ultimately, adopting issue management software allows companies to speed time to market (TTM), enhance product quality, improve customer satisfaction, and increase revenue.


What is the purpose of issue tracking system?

With the aid of an issue tracking system, you can quickly access information and create a dashboard for tracking the progression of problems and solutions. As a result, it is much simpler to create reports, keep track of problems, and share information. Any action that has been performed on a problem can be tracked.

Why is issue management tracking software important to software product development?

By assisting in the prioritization and resolution of bugs, issue management software increases the effectiveness of your product development process. As a result, the development and testing teams can concentrate on more crucial tasks, thereby increasing productivity and ROI.

What is the purpose of issues management?

The goal of issue management is to recognize and record problems, then address them by carefully evaluating all pertinent data. Conflict that arises from unresolved issues can cause the project team to go behind schedule or fail to deliver on project milestones and deliverables.

What are the important activities in issue management?

Issue management activities include:

  • Identifying the issue
  • Documenting/recording the issue
  • Assigning issues to key stakeholders so that they can take action and identify a resolution
  • Performing a root cause analysis
  • Proposing an action plan for solving the problem
  • Reviewing and assessing the action plan
  • Implementing a resolution for the identified issue
  • Preparing status reports
  • Closing the issue once it is resolved

*Source: https://www.projectpractical.com

Best Practices

Resolving product issues correctly and quickly is key to successful product launches. Learn four steps to defect management and why this should be a priority.