Your Customer Experience in 4 Steps
To make sure you are successful with Arena, we’ve built a program for you, not just a support line.
1. Research & Join
Learn about Arena and our solutions.
If you see a fit, we’ll work with you to create a tailored plan to achieve your goals in priority.
Go as fast as you want.
Our solutions architects know Arena inside out, have been customers, and leverage industry-specific methodologies so you go live with the results you need.
3. Success & Adoption
Now that you're up and running with Arena, we’re here to support you. You’ll have a dedicated success coach who will check in regularly with you. And, anytime you have a product issue or wish, contact our support team.
Grow your Arena platform as your business evolves. We’re here to assist in extending Arena to new teams and processes. And, we do business reviews with you annually.
Delivering Success: Experts that Work With You
After learning about your needs, we will get you up and running quickly, and then partner with you as your
Customer Success: Work Better Every Day
Dedicated resources help you get the most from Arena.
Whether you're just curious or have critical questions, our support team are here to help.
Own Your Platform
With a range of learning resources, your team is in charge.
Arena’s Customer Success Golden Rules
If we don’t meet or exceed the Golden Rules, tell us. We’ll make it right because your success matters most.
We seek true partnership to ensure your success.
We invest in our people, so they can invest in your success.
We teach and share knowledge freely with you. And, we encourage you to do the same with others.
We listen to you when you experience growing pains and challenges. Then, we go back to Rule #1 and partner with you.