Get User Input
Interview and survey your users. Users range from power users to those that use the output from the system. Also consider whether partners and customers apply.
These exercises can reveal positive results as well as weaknesses in the implementation. You might find, for example, that people need a refresher training class or a “tip sheet” after go-live.
Our experience has been that user input can help in two ways:
- Suggestions are usually concrete steps you can take, benefiting everyone
- Users feel empowered when they contribute to a system’s success
Proactively schedule interviews with individuals and small groups about the software. Seek out the influencers in your user group as well as other users. Find out what is working and not. Ask both open and closed questions. Listen and ask follow-up questions. Recording the conversation takes some pressure off you so you can be present with the interviewee.
Surveys are easy these days. If you don’t have a corporate standard survey tool (check with HR), you can use one of many with free versions, including SurveyMonkey, Qualtrics, and SoGoSurvey. You can ask general questions, like “How satisfied are you with ____?” or specifics about the functionality, their confidence, and results. Include text, yes/no, and numerical answer types. Like the financial measurements, you can do these throughout the year and derive trends.