Happy Friday. Click This. Communicating at Work
Happy Friday! Did you know we spend approximately 28% of our workweek reading and replying to emails? (via McKinsey & Company).
Do you have a love/hate relationship with your email inbox? You’re not the only one. Take a few minutes to read Fast Company’s article about how email has become “the most reviled communication experience ever.” Microsoft Outlook recently introduced Clutter, but some companies are turning to solutions like SaneBox to help their employees handle the often-overwhelming flood of email. Personally, despite which application I use, I try to follow TED’s Chris Anderson’s email charter, especially number 3. (via Good)
1. Respect Recipients’ Time
This is the fundamental rule. As the message sender, the onus is on YOU to minimize the time your email will take to process. Even if it means taking more time at your end before sending.
2. Short or Slow is not Rude
Let’s mutually agree to cut each other some slack. Given the email load we’re all facing, it’s OK if replies take a while coming and if they don’t give detailed responses to all your questions. No one wants to come over as brusque, so please don’t take it personally. We just want our lives back!
3. Celebrate Clarity
Start with a subject line that clearly labels the topic, and maybe includes a status category [Info], [Action], [Time Sens] [Low Priority]. Use crisp, muddle-free sentences. If the email has to be longer than five sentences, make sure the first provides the basic reason for writing. Avoid strange fonts and colors.
4. Quash Open-Ended Questions
It is asking a lot to send someone an email with four long paragraphs of turgid text followed by “Thoughts?”. Even well-intended-but-open questions like “How can I help?” may not be that helpful. Email generosity requires simplifying, easy-to-answer questions. “Can I help best by a) calling b) visiting or c) staying right out of it?!”
5. Slash Surplus cc’s
cc’s are like mating bunnies. For every recipient you add, you are dramatically multiplying total response time. Not to be done lightly! When there are multiple recipients, please don’t default to ‘Reply All’. Maybe you only need to cc a couple of people on the original thread. Or none.
6. Tighten the Thread
Some emails depend for their meaning on context. Which means it’s usually right to include the thread being responded to. But it’s rare that a thread should extend to more than 3 emails. Before sending, cut what’s not relevant. Or consider making a phone call instead.
7. Attack Attachments
Don’t use graphics files as logos or signatures that appear as attachments. Time is wasted trying to see if there’s something to open. Even worse is sending text as an attachment when it could have been included in the body of the email.
8. Give these Gifts: EOM NNTR
If your email message can be expressed in half a dozen words, just put it in the subject line, followed by EOM (= End of Message). This saves the recipient having to actually open the message. Ending a note with “No need to respond” or NNTR, is a wonderful act of generosity. Many acronyms confuse as much as help, but these two are golden and deserve wide adoption.
9. Cut Contentless Responses
You don’t need to reply to every email, especially not those that are themselves clear responses. An email saying “Thanks for your note. I’m in.” does not need you to reply “Great.” That just cost someone another 30 seconds.
If we all agreed to spend less time doing email, we’d all get less email! Consider calendaring half-days at work where you can’t go online. Or a commitment to email-free weekends. Or an ‘auto-response’ that references this charter. And don’t forget to smell the roses.
Does your company use Slack? It’s essentially an alternative to email, featuring persistent chat rooms and direct messaging—all of which are searchable. Slack also integrates with services like Dropbox, Google Drive, and GitHub so that team members can easily share—and search—files. Interestingly, Slack was originally developed as an internal tool for communicating about the development of a game that ultimately failed.
Also, check out Forbes’ pre-written email templates for some of your toughest work emails. The templates cover how to say “no” when you really want to help, how to ask for more context when a co-worker makes a vague request, and even how to tell your customers you’ve made a mistake. These templates won’t tell you the best way to sign off, but Bloomberg Businessweek says “best” is out and suggests: don’t sign off at all.
How do you use email at work? Do you have any tricks and tips to share? If so, we’d love to read them in the Comments!
(via Bored Panda)
Successful communication at work depends upon more than email, of course. Sometimes a shift in perspective just requires a few thousand sticky notes!