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FlowEQ Workflow Acceleration Platform
Accelerate your recurring work and processes between Arena, your CRM/field service tool, and other systems - including Salesforce, Zendesk, ShipStation, and Stripe
Provided by FlowEQ
Pricing Details:
Subscription
Categories:
CRM
Connects to these systems:
Freshdesk, JIRA, Salesforce, ServiceMax, Slack, Zendesk, Zoho
Type:
Connected App
Integration Flows:
- Arena > Target System
- Target System > Arena
Overview:
The FlowEQ Workflow Acceleration Platform is a no-code workflow automation software solution that helps you build great workflows, ensure high-stake processes are followed every time, and constantly improve your workflows. FlowEQ reads data and can either accelerate your employees through error-proof workflows or automate them behind the scenes.
FlowEQ can be embedded inside your customer service system, your operational system, or run as a browser extension. It comes with integrations with numerous other applications that your teams need to update in the course of completing their recurring work. FlowEQ can automatically pull in the data required from other systems, have specific steps automated to reduce time spent on complex processes, and guide your team through any manual steps to ensure they are done correctly every time.
FlowEQ connects Arena with customer complaint/field service and quality systems, including Salesforce, Zendesk, Zoho, and other systems your team needs to interact with every day.
HIGHLIGHTS
- FlowEQ Flows: Build, run and optimize your SOPs with easy-to-follow workflows that let teams work efficiently from day one.
- Pre-Built Integrations: Instantly get data and take action across your applications without ever having to open up any new browser tabs.
- Accelerators: Automate numerous steps with triggers, automation rules, and batch workflows.
- Bulk Actions: Import large swaths of data and automatically take action based on the imported data.
SOLUTION FEATURES
- Accurately gather product quality issues and route them instantly with premium integrations to Arena without ever leaving your CRM.
- Get through cases faster with automation of simple steps and guided workflows that walk agents through each troubleshooting process.
- Speed up returns and RMAs with pre-built connectors and triggers that automate actions across other systems (including e-commerce, billing, and e-signature systems) without an agent having to leave your CRM.
SOLUTION DETAILS
Services and Support:
Sales, implementation and configuration services, and on-going support and maintenance of any integration / app is provided by the provider listed below. All queries regarding purchase and support of the integration solution should be directed to the provider.
Integration Methods:
Arena API
Arena Licensing Needed:
API calls, Arena Machine User
Arena Worlds / Modules Required:
Quality
Supports Arena GovCloud?
No
SaaS Solution?
Yes
Languages:
English
Other System Requirements:
Sales, implementation and configuration services, and on-going support and maintenance of any integration / app is provided by the provider listed below. All queries regarding purchase and support of the integration solution should be directed to the provider. FlowEQ platform subscription required.
ABOUT PROVIDER
In this age of chatbots, robots, and AI, everything is being automated, and some teams are being replaced entirely. From the beginning, our team has known that the future of work requires reducing human error, but removing people entirely is not always the best solution and often results in more work. Not everything can be 100% automated. Every company has essential recurring work that requires human judgment, expertise, or empathy at key moments. So, our team set out to build a universal platform for every company that makes work easier and teams more productive – by letting people focus on the parts that require their expertise while automating all the steps that don’t. FlowEQ helps companies at every stage work smarter and faster, saving both time and money every day.
Areas of Expertise:
- CRM
- Collaboration Tools
- Integrations
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As you move from research to evaluation to deployment, Arena provides a customer experience to help you get the most value from our PLM and QMS solutions.
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