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FlowEQ Process Acceleration Platform
Accelerate your recurring work and processes between Arena, CRM/field service, and other systems - including Salesforce, ServiceMax, Zendesk, Zoho, Freshdesk
Provided by FlowEQ
Pricing Details:
Subscription
Categories:
CRM
Connects to these systems:
Freshdesk, Salesforce, ServiceMax, Zendesk, Zoho
Type:
Connected App
Integration Flows:
- Arena > Target System
- Target System > Arena
Overview:
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows.
The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build great workflows, ensure high-stake processes are followed every time, and constantly improve your workflows. FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build great workflows, ensure high-stake processes are followed every time, and constantly improve your workflows.
FlowEQ embeds within your customer service or operational system and is pre-integrated with all the other applications that your teams need to update in the course of completing their recurring work. Our Smart Flows automatically pull in the data required from other systems, automates every step that can be automated, and guides users through your standard operating procedures to ensure every step is done correctly, every time.
FlowEQ connects Arena with customer complaint/field service and quality systems, including Salesforce, Zendesk, Freshdesk, Zoho, ServiceMax, and other systems your team needs to interact with every day.
HIGHLIGHTS
- Smart Flows: Build, run and optimize your SOPs with easy-to-follow workflows that let teams work efficiently from day one.
- Pre-Built Connectors: Instantly get data and take action across your applications without ever having to open up any other screens.
- Accelerators: Automate every step that can be automated with triggers, automation rules, and batch workflows.
- Workflow Analysis: Constantly improve how your teams work with the hard data and insights to justify changes that will save additional time and money.
SOLUTION FEATURES
- Accurately gather product quality issues and route them instantly with premium integrations to Arena without ever leaving the CRM
- Get through cases faster with automation of simple steps and guided workflows that walk agents through each troubleshooting process
- Speed up returns and RMAs with pre-built connectors and triggers that automate actions across other systems (including e-commerce, billing, and e-signature systems) without an agent having to leave your CRM screens
SOLUTION DETAILS
Services and Support:
Sales, implementation and configuration services, and on-going support and maintenance of any integration / app is provided by the provider listed below. All queries regarding purchase and support of the integration solution should be directed to the provider.
Integration Methods:
Arena API
Arena Licensing Needed:
API calls, Arena Machine User
Arena Worlds / Modules Required:
Quality
Supports Arena GovCloud?
No
SaaS Solution?
Yes
Languages:
English
Other System Requirements:
FlowEQ platform subscription
ABOUT PROVIDER
In this age of chat bots, robots, and AI it can feel like everything is being automated, and some teams replaced entirely. From the beginning, our team has known that the future of work requires a reduction in human error, but removing people entirely is not always the best solution. Not everything can be 100% automated. Every company has important recurring work that requires human judgment, expertise, or empathy at key moments. So, our team set out to build a universal platform for every company that makes work easier and teams more productive – by letting people focus on the parts that require their expertise while automating all the steps that don’t. FlowEQ helps companies at every stage work smarter and faster, saving both time and money every day.
Areas of Expertise:
- CRM
- Collaboration Tools
- Integrations
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As you move from research to evaluation to deployment, Arena provides a customer experience to help you get the most value from our PLM and QMS solutions.
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