To ensure superior product lifecycle visibility and enhanced collaboration among team members, Khoe turned to Arena because of its unified solution with an embedded quality management system (QMS) and connection to powerful component databases.
“Arena can do it all,” shared Khoe. “It can manage our bill of materials (BOMs), quality system, documents, device returns, nonconformances, and our entire corrective and preventive action process.”
Another benefit is Arena’s customer service. “Arena’s customer support program and responsiveness really stood out,” says Khoe, “I’m not a software expert and Arena’s customer service team has always provided great support.”
Our return on investment (ROI) for Arena is based on:
- “Accelerated turnaround time from months to days for engineering change orders (ECOs).”
- “Reduced time and eliminated inefficiencies spent on scanning and sharing large documents and ECOs.”
- “Streamlined ECO process which allowed teams to easily access and approve documentation in real time.”
Additional ROI was provided by reducing the cost of compliance. Arena made it much easier to address our audits by having a single system to manage product, quality, and compliance information. This single system streamlines management of BOMs, the design history file (DHF), the device master record (DMR), and change orders.
“We had a customer that needed proof that our product was RoHS compliant,” says Khoe. “Searching for, and pulling the necessary RoHS information would have cost us about $20,000 for this job. But Arena’s connected compliance records provided us with the necessary documentation quickly.”