Arena Solutions complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Arena Solutions has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Arena Solutions’ certification, please visit http://www.export.gov/safeharbor/
Registration and Billing Information: When a visitor to an Arena Site registers to become a user of the Services or requests more information about the Services, we require that the visitor provide contact information such as their name, email address and company name and, when applicable, billing information such as billing address and credit card number. We may also ask visitors, users, or prospective users of the Services for additional personal information such as title, department name or fax number, or additional company information such as annual revenues, number of employees or industry. Personal information that can identify an individual person is "PII."
Users and visitors can opt out of providing this additional information by not entering it when asked. However, failure to provide certain requested information may impact a user’s or a visitor’s ability to access the Arena Sites and Services.
Log Data and Activity Tracking: As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We may combine this automatically collected log information with other information we collect about you, including PII. We combine this information to improve the services we offer you, as well as for marketing, analytics, and site operations purposes.
Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by Arena Solutions and our partners, such as our marketing analytics providers and our online chat provider. These technologies are used to analyze trends, administer the site, track users’ movements around the Arena Sites and to gather demographic information about our user base as a whole. We and our partners create individual and aggregated reports using these technologies.
Arena Solutions uses link state objects (LSOs) such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on the Arena Sites or to display advertising based upon your web browsing activity, use HTML5 and Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.
Invite a Third Party: If a user elects to invite a third party to review and provide input on data it has entered as part of the Services, then the user will need to provide the name and email address of each such third party. Arena Solutions will automatically send the third party an email inviting him or her to become a user in order to review and provide input on the requesting user’s data. Though we retain this information to determine whether a user accepts the invitation, we will not otherwise use this information unless and until the third party signs up to become a user of the Services. The third party may also contact us at firstname.lastname@example.org to request that we remove this information from our database.
Arena Solutions uses the information that we collect to set up the Services for users and to improve the Arena Sites. We may also use the information to contact users and visitors to further discuss their interest in the Arena Sites and the Services, or to send users and visitors information regarding Arena Solutions or its partners, such as promotions and events. You may opt out of receiving such information as specified in our Choice/Opt-out section below. We may also email to users information regarding updates to the Services of the Arena Sites.
Sharing of Information
Arena Solutions may share aggregated demographic information with partners and advertisers. The demographic information we provide to partners and advertisers does not include any linked PII.
Arena Solutions may use a credit card processing company to bill users for Services. This company will not retain, share, store or use PII for any purpose other than as needed to perform such billing.
Arena Solutions may partner with other parties to provide specific events, materials or services. If a user registers for these events or elects to receive such materials or services, we may share names, other contact information, certain PII and customer data if and as necessary for the third party to provide these events, materials or services. In addition, Arena Solutions may provide the third party such other information as a user provides to Arena Solutions in connection with the specific event, material or service.
Information collected from our Platform
Arena Solutions collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
Arena Solutions has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Arena Solutions’ Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.
We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Arena Solutions will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The Arena Sites offer publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You may request removal of any of your posts or entries from our blogs or community forums as specified in our Choice/Opt-out section below. Of course, such removal will not affect copies of such posts or entries which may have been viewed or made prior to such removal. So we recommend that you carefully consider any such post or entry prior to submission.
Arena Solutions displays personal testimonials of satisfied customers on the Arena Sites in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
Links to Other Sites
Arena Solutions partners with a third party to either display advertising on the Arena Sites or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on the Arena Sites and other sites in order to provide you advertising based upon your browsing activities and interests. If you do not wish to have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or, if located in the European Union, clicking here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Social Media Features
The Arena Sites and Services include social media features, such as a Facebook "Like" button and a Twitter link ("Social Media Features"). A Social Media Feature may collect your IP address and which page you are visiting on the Arena Sites, and may set cookies to enable the Social Media Feature to function properly. Social Media Features are either hosted by a third party or hosted on the Arena Sites by Arena Solutions. Your interactions with the Social Media Features are governed by the privacy statements of the web sites providing them.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security for the Arena Sites or Services. If you have any questions about security on the Arena Sites, you can contact us at firstname.lastname@example.org.
Arena Solutions takes every precaution to protect our users’ and visitors’ information and data against loss, misuse and alteration. As a cloud service, our success is predicated on the security of that information and data. We use standard industry practices as outlined in our Security Statement to help prevent unauthorized use of, access to or alteration of visitor and user information and hosted data. These practices include the appropriate use of firewalls, SSL encryption, system redundancies, and co-location at a 24/7 secured, controlled environment.
Whenever visitors or users submit requests for more information or services from us, they may opt out of entering certain fields. However, such decision may affect the ability to use portions of the Arena Sites and the Services. If you receive marketing or similar email messages from us and wish to opt out of receiving such messages, then you may simply follow the opt-out procedure specified in such email. If you post a comment on the Arena Solutions blogs or community forums and want your entry removed, email your request to email@example.com with "Remove Blog/Forum Entry" in the subject field. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Updating Contact Information
We encourage our visitors and users to update and edit their contact information and keep it current. Users can easily correct, delete or update their contact information at any time through the Services and users may request the deletion as well as correction or updating of their contact information by emailing firstname.lastname@example.org. Requests to access, change, or delete your information will be handled within 15 days.
Notice of Changes
989 E Hillsdale, Suite 250
Foster City, CA 94404
Last Updated: on 6/13/2016