Arena’s technical support is on-demand.
Whether you want to ask questions about how to use Arena’s tools, submit an issue report, or make suggestions to improve the Arena application, FastFeedback™ links on every page send messages directly to the Arena Support team. Real-time monitoring at your Online Support Center gives you instant updates on case status. Our online documentation is always available, and free email support from our Customer Support team gives you quick responses to your questions. If you need more help, our Enhanced Support program provides dedicated support services. When you need help, Arena’s technical support is ready when you are.
Log into the online support center now
Access to a customized Online Support Center to give you real-time access to your support cases…go
Submit a support case now
Contact the Arena support team with any questions or concerns you may have with
your Arena PLM…go
1.866.937.1438 | 
Technical Suport Service Options
Resources Available to Our Customers
- Page Tips give on-the-spot orientation and tips for every screen and workflow within the application.
- The FastFeedback™ link on every page of the Arena application lets users submit questions, comments, and ideas directly to the Arena Support team.
- The Getting Started Guide and User Manual are available for download from the Arena Dashboard for more in-depth coverage of how to use Arena.
- The Arena Resource Center provides data sheets, whitepapers, and case studies on key features and topics.
- Arena offers Professional Services and Training programs designed for complex integrations or specialized Arena user roles.
Submitting Help Cases to Arena Support
In the event that you need specialized assistance, Arena provides free email-based support to all active Arena customers and their partners and suppliers. Arena users can submit cases to the Arena support team 24 hours a day, 7 days a week. Our support service provides a response within one business day.
- When you are using Arena, click the FastFeedback™ link at the bottom right corner of every Arena application page to submit a support request. FastFeedback™ captures your comments, appends information about the page you are viewing, and adds your request to the support queue.
- To submit a support case now, click here to send an email to the Arena support team. Please remember to be as specific and detailed as possible about the issue you are reporting.
- If you have general comments for the Arena Support team, contact support@arenasolutions.com.
Online Support Center
Each Arena user now has access to a customized Online Support Center to give you real-time access to your support cases.
- Check the latest status of your support cases online 24 hours a day. Add comments to your cases, and see any suggested solutions or references to help you resolve your issue.
- Review frequently-asked questions about support procedures, browse the knowledgebase of common technical how-to solutions, and access related reference documents.
Request login information for online support center 
Log into online support center now
Enhanced Support
All Arena customers receive standard email-based support as part of their Arena subscription. For customers with critical support needs, Arena offers a more intensive level of support for an additional annual fee.
Enhanced Support includes:
- 24-hour, 5-day-per-week urgent case support featuring a US toll-free number, live telephone support, and initial response to support cases within one hour.
- Unlimited access to Arena’s on-demand web-based training modules for all account users.
Enhanced Support is available as follows:
- Enhanced Support is included at no additional charge to Arena Enterprise Edition users.
- Arena Workgroup Edition and Professional Edition users may purchase Enhanced Support for an additional annual fee. Contact us at to find out more…go
Additional Information
For further information on Enhanced Support or any of our technical support services, please contact Arena Support directly at support@arenasolutions.com.
