Request Lifecycle Overview
Requests have 3 lifecycle stages: Pre-Evaluation, Evaluation, and Resolved. This video shows examples of what Requests look like at each stage, and how Request views should be completed before a Request moves from one stage to the next. After watching this video, users will understand the phases within each stage, and how to complete tasks like preparing a Request, evaluating a Request, and making a recommendation for Request dispositioning.
- Managing your Actions and Notifications (3:59 min)
- Evaluating a Request (4:34 min) NEW!
- Adding a Quick Recommendation (3:54 min)
- Request and Change Configuration Class Recording (80:14 min)
- Requests Class Recording (55:33 min)
- Creating a Request (2:12 min)
- Adding an Evaluator Group (2:18 min)