Technical Support
Arena’s technical support is on-demand.
Whether you want to ask questions about how to use Arena’s tools, submit an issue report, or make suggestions to improve the Arena application, FastFeedback™ links on every page in the application send messages directly to the Arena Support team. Real-time monitoring at your Online Support Center gives you instant updates on case status. Our online documentation is always available, and free email support from our Customer Support team gives you quick responses to your questions. When you need help, Arena’s technical support is ready.
Submitting Help Cases to Arena Support
In the event that you need specialized assistance, Arena provides free email-based support to all active Arena customers and their partners and suppliers.
Arena users can submit cases to the Arena support team 24 hours a day, 7 days a week. Our support service provides a response within one business day.
- When you are using Arena, click the FastFeedback™ link at the bottom right corner of every Arena application page to submit a support request. FastFeedback™ captures your comments, appends information about the page you are viewing, and adds your request to the support queue.
- To submit a support case now, click here to send an email to the Arena support team. Please remember to be as specific and detailed as possible about the issue you are reporting.
- If you have general comments or questions for the Arena Support team, contact us at support@arenasolutions.com or 1.650.513.3542.
Online Support Center
Each Arena user now has access to a customized Online Support Center to give you real-time access to your support cases.
- Check the latest status of your support cases online 24 hours a day. Add comments to your cases, and see any suggested solutions or references to help you resolve your issue.
- Review frequently-asked questions about support procedures, browse the knowledge base of common technical how-to solutions, and access related reference documents.
- Request login information for online support center
Login to the Arena Online Support Center
Resources Available to Our Customers
- Page Tips give on-the-spot orientation and tips for every screen and workflow within the application.
- The FastFeedback™ link on every page of the Arena application lets users submit questions, comments, and ideas directly to the Arena Support team.
- The Getting Started Guide and User Manual are available for download from the Arena Dashboard for more in-depth coverage of how to use Arena.
- The Arena Resource Center provides data sheets, whitepapers, and case studies on key features and topics.
- Arena offers Professional Services and Training programs designed for complex integrations or specialized Arena user roles.
