Engineering Change Request

Arena PLM helps you ensure that valuable feedback never slips through the cracks, but is continually and efficiently leveraged to help design superior products.

• Streamline request management through collaborative analysis and resolution.
• Capture complete design context for all requested product changes in a common repository available to all authorized users.
• Facilitate closed loop tracking from problem identification to change implementation via integrated request and change management.

Details

• Request tracking: Track unlimited types of change requests (e.g., ECR, CAR, SCAR) with flexible workflows and evaluator groups. Define categories for easy request identification and to support intelligent numbering.
• Evaluation teams: Select appropriate users to evaluate each type of change request and specify the events for which they will receive electronic notification.
• Flexible ad-hoc evaluation: Add evaluators to change requests as issues or needs arise.
• Supplier requests: Enable suppliers to initiate, participate in and track requests.
• Integrated issue management: Create a complete activity audit trail to capture evaluator comments, issues and recommendations within the context of the request.
• Customizable tracking codes: Assign user-defined request, deferral, and resolution codes to properly classify and report on change requests.
• Advanced search: Locate requests by searching across numerous attributes including user-defined classification codes, status, participants, and affected items.
• Closed-loop tracking: Associate one or more requests with any engineering change order to provide complete context for changes that address multiple issues.
• Custom attributes: Configure an unlimited number of custom attributes, make them required or optional entries, and specify default or allowable values to track exactly the information you need on each request.
• File attachments: Attach unlimited files such as design specifications, datasheets, drawings, and procedures to a request to fully define or support issues, recommendations, etc.
• Associated items: Associate one or more items with a change request.
• Request and change lifecycle history: Capture the date, status, user, notes, and notified participants every time a request or change order is updated.
• Lifecycle stage inquiry: Visually evaluate the current stage of a request or change through a dynamic display depicting appropriate activities across the entire request lifecycle. View common-sense lifecycle rules to help determine the proper action to perform.
• Unresolved requests: Quickly identify requests that have not been adequately resolved, and view comprehensive details related to associated items and assemblies.
• Optional real-time voice and text chat: Instantly initiate a collaborative voice conference or text session using Skype Software with selected evaluators. For text chat, you can save the transcript as a part of the product record.