Arena Training and Support

Arena Customer Center

In the Arena Customer Center you will find how-to videos, web classes and best practice tips to help you get up and running quickly and easily.

Our goal is to make it convenient for you to learn exactly what you need to be effective. We offer training that is available as live, instructor-led web classes that include time for Q&A and as pre-recorded modules that can be accessed 24 hours a day from your web browser. (Course material in the live and recorded sessions is identical.) View a list of our web classes.

Arena can also develop specific classes or other customized programs for you if needed. For additional information, please contact the Arena education services team at training@arenasolutions.com.

Arena Support

Arena offers a range of support services, from technical support for your everyday questions to hands-on support from our customer success team for help getting started with a new feature, applying best practices or solving another challenge. You can also hear about what other customers are doing by talking to them in the Arena Discussion Forums.

Technical Support

Technical support is available to all active Arena customers, as well as their partners and suppliers. Using the FastFeedback™ link found on every page in the Arena application, users can send questions, issues and suggestions directly to the Arena support team and receive a response within one business day (often within just a couple of hours).

The status of cases can be seen at the online support center. In addition to commenting on their cases and seeing suggested solutions, portal users can review frequently asked questions or browse the knowledge base of common technical solutions.

• Log in to the online support center
• Request online support center login information

If you have general comments or questions for the Arena support team, contact us at support@arenasolutions.com or 1.650.513.3542.

Customer Success

The Arena customer success team is available to help companies get the most out of the Arena features they’re already using and take advantage of additional included functionality whenever they’re ready.

To learn how your organization can further leverage Arena, please contact the Arena customer success team at customersuccess@arenasolutions.com or 1.650.513.3550.

Arena Discussion Forums

In the Arena Discussion Forums, current and former Arena users connect with each other to share tips, tricks and best practices for how to make the most of Arena. You can turn to this community when you have questions about the application—or to discuss other topics that help you do your job, like business strategies, industry issues, career opportunities and more.

Current and former Arena users can sign up at http://forums.arenasolutions.com.