Arena Offers Industry Leading Service Level Agreements and Transparency into Network System Status
Foster City, Calif., Apr 13 - Arena Solutions, the leading provider of on-demand product lifecycle management (PLM) software for manufacturers, today announced that all of its Arena PLM products now come with a guaranteed service level agreement (SLA). Arena
Since inception of the service in 2001, Arena PLM has had more than 99.96% uptime—through 45 major releases of the product and hundreds of minor upgrades—providing customers with unparalleled service performance and availability. Now, with its SLA, Arena Solutions further ensures that customers continue to receive the value and reliability they require to manage their critical product data.
“Arena PLM was built from the ground up as a pure-play, multi-tenant on-demand service,” said Michael Topolovac, CEO of Arena Solutions. “We have invested several million dollars into building a rock-solid architecture so our customers don’t have to. By leveraging shared infrastructure, Arena PLM provides customers with a level of network uptime and availability that is far greater than any solution they could ever hope to build for themselves using traditional client/server solutions.”
“In today’s fast-paced and highly competitive market, manufacturers and suppliers alike are increasingly turning to PLM to address the challenges brought about by globalization, outsourcing, and new compliance regulations,” said Jim Brown, Vice President, Global Product Innovation and Engineering Research, Aberdeen Group. “They can’t afford to have a PLM solution that performs only some of the time. The availability and reliability of their PLM solution is becoming almost as critical as their phone or email service. By putting in place a guaranteed service level agreement for their PLM products and real-time access into systems status, Arena is stepping up their level of accountability in providing solutions to help their customers improve product innovation performance.”
“Arena was the first to bring the benefits of on-demand—faster deployment and more cost-effective solutions—to the PLM market,” added Topolovac. “As the model evolves, we continue to be at the forefront of the market by making the unique benefits of on-demand PLM a reality for our customers so they can experience even greater productivity. These benefits include complete transparency into network availability, increased reliability through service level guarantees and a rich, AJAX-based UI experience. We challenge any client/server solution to provide that same level of performance, reliability and openness into their solution.”